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jerwick
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wireless problem

HP Recommended
hp6500 709a
Microsoft Windows 7 (64-bit)

 

My 6500 printer was functioning on wireless network with laptop and all of a sudden it no longer

will do.  I can hook up manually to the laptop and print.  

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Jeet_singh
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@jerwick,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from your post that you are having issues with the printer not connecting to the network. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Did you replace the router? What is the status of the wireless light? Is it blinking or Is it steady blue

 

In the meantime, let's try these steps here: 

 

Let's start off by performing a network power drain on the printer.

 

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the printer and other devices.

 

Is the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

 

Once the printer is connected to the network, then assign a static IP to the printer:

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now, try the steps below to install the printer over the network:

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Open the Run window (Press Windows logo key + R), type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well.
  • Now click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-6500-all-in-one-printer-seri...   to download and install the printer software.
  • Select Wireless option on the connection page and then finish the installation.

HP Printers - Wireless Troubleshooting

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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jerwick
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The window on printer is garbled so info can't be read.  Original disk implies that hp6500709a

is not compatible with windows 7.  It worked before.  I am going to use printer connecting directly to 

computer and sooner or later get a new printer that suits my limited needs.

 

Thanks

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MKazi
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@jerwick

 

Thanks for your reply. 🙂

 

As @Jeet_singh is out of the office today, I'm replying to you. 

 

I understand that the printer's display is garbled and information cannot be read from it. Therefore, you cannot perform the steps suggested in the previous post.

 

However, you may convert the existing USB connection into a wireless connection for the printer. Please watch this HP video for the steps. Also, during your free time you may refer to this HP document as it provides steps to convert from a USB to wireless connection. 

 

Good luck!

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