Black Screen of Death

[BasedKevin]

I accidentally dropped my computer and I've had a "Preparing Automatic Repair" loop that is followed by a black screen of death. When I try to F11, another black screen shows up. Any help?

[Jeet_singh · Accepted solution]

@BasedKevin,

Thank you for posting your query on HP Support Community,

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Run an extensive system test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

If the test fails, I would suggest this could be a possible hardware failure. I would recommend you contact our HP support for available service related options.

If the test passes, I Would suggest here is to contact our HP support to order a set of recovery media for your PC.

Click here to know more about ordering HP recovery media - HP PCs - Obtaining PC Recovery USB Drives or Discs

HP Support team can be reached on www.hp.com/contacthp

Please let me know if this resolves the issue, or if you require further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[BasedKevin]

I ran the check and here are the results
SMART Check: Passed

Short DST: Failed

Failure ID: 9CSAL8-7NW9JU-MFPWMG-60WL03

As for the Power Reset, just goes back to Preparing Automatic Repair and a black screen when I start it back up. 

[Jeet_singh]

@BasedKevin,

As you run performed the test which resulted in a failure ID: 9CSAL8-7NW9JU-MFPWMG-60WL03

Here's what the ID represents: Hard Disk 1 Quick Test Failure

This clearly indicates a possible hardware failure. I would recommend you contact our HP support for further assistance.

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers. 
 

You could purchase the part from HP, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or alternatively, Contact HP for setting up an order/service via phone support  

HP support team can be reached on www.hp.com/contacthp

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[BasedKevin]

Thank you, I'll try that or just buy a new laptop because it wasn't that great of a laptop in the first place haha.

[Jeet_singh]

@BasedKevin,

Please take your time and get back to us with the results, if you need a new laptop, you could always contact our HP support or visit our shopping team and I'm sure they should be able to go ahead and address your issue, either way, I'll ensure you get the best support you need.

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😀

[Srose61]

Hello - I read your response to the question, however, how do I do that when the screen is black?  I can’t see anything. It doesn’t flicker, it’s a black screen. 

Thanks

[NikkiBella]

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@Srose61 wrote:

Hello - I read your response to the question, however, how do I do that when the screen is black?  I can’t see anything. It doesn’t flicker, it’s a black screen. 

Thanks

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Same as me...