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HP Recommended
HP Tango X
iOS

I've set up an HP Tango X Printer and installed the HP Smart App on iPhone and Computer. I opted-in to the free trial of the Mobile Fax feature

On the 'Mobile Fax Settings' page, Under 'Receiving' , it's defaulted to "Auto-Print Received Faxes On". 

2 questions that I'm confused about:

  • Is there a way to to set this auto-print feature to "Off"?  Also - 
  • What number would senders of a fax to me even be using?? 

Any help is appreciated and forgive my ignorance if the answers are obvious and I'm just not figuring it out (quite possible).

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Don1300 

 

Welcome to the HP Community.

 

You cannot receive faxes using Mobile Fax.

 

Reference

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Please do read the questions and answers in the FAQ section:

 

  • For example, FAQ > Section What does the Mobile Fax service cost? 
    • Please review the Terms of Service by clicking here
  • Below section FAQ > More FAQs

 

“More FAQs” calls this document - READ

  •  HP Smart - Send Faxes with the HP Smart App
    • FAQ > Section “Can I cancel or remove Mobile Fax from the HP Smart app?”
    • FAQ > Section for Fax History >> "How do I see or save old faxes?"
    • More FAQs section > "Can I receive faxes with Mobile Fax?"

 

-------------------------------------------------------------------------------------

This printer series does not include its own Fax hardware - Print and Scan are supported.

 

Example - No fax component / hardware mentioned

 User Guide

 

What number?

Because the printer does not have a built-in fax component, the "receive number" is not relevant.

 

What if?

On a printer that does include a Fax,

  • The User Guide includes a Fax How-to Chapter
  • Setup instructions are included in that chapter

and

  • The receiving phone number would normally be your land-line phone number.

========================================================================

What to do?

 

Receive Faxes

There are eFax services, both free and for subscription / purchase, to allow you to receive (and send) faxes.

Set your browser to search for "efax" , "fax without a fax machine" or similar.

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Tango series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Don1300 

 

Welcome to the HP Community.

 

You cannot receive faxes using Mobile Fax.

 

Reference

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Please do read the questions and answers in the FAQ section:

 

  • For example, FAQ > Section What does the Mobile Fax service cost? 
    • Please review the Terms of Service by clicking here
  • Below section FAQ > More FAQs

 

“More FAQs” calls this document - READ

  •  HP Smart - Send Faxes with the HP Smart App
    • FAQ > Section “Can I cancel or remove Mobile Fax from the HP Smart app?”
    • FAQ > Section for Fax History >> "How do I see or save old faxes?"
    • More FAQs section > "Can I receive faxes with Mobile Fax?"

 

-------------------------------------------------------------------------------------

This printer series does not include its own Fax hardware - Print and Scan are supported.

 

Example - No fax component / hardware mentioned

 User Guide

 

What number?

Because the printer does not have a built-in fax component, the "receive number" is not relevant.

 

What if?

On a printer that does include a Fax,

  • The User Guide includes a Fax How-to Chapter
  • Setup instructions are included in that chapter

and

  • The receiving phone number would normally be your land-line phone number.

========================================================================

What to do?

 

Receive Faxes

There are eFax services, both free and for subscription / purchase, to allow you to receive (and send) faxes.

Set your browser to search for "efax" , "fax without a fax machine" or similar.

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Tango series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

.@Dragon-Fur

Thanks for the clarification and the added info!

HP Recommended

@Don1300 

 

You are welcome.

 

Additional Information - "Things to Know"

 

The printer does not have a printer display panel.

Button and Light Features

and

 User Guide

 

 

That said, you can configure / check printer paper and settings using the Embedded Web Server (EWS).

 

Example

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

 

When you are using a supported Mobile Device, 

(You can also) Open the EWS from your HP Smart application menu

 

Example - HP Smart - Mobile - iPadOS - Home Page / Main Menu

HP_Smart_Mobile_Main_Menu_13HP_Smart_Mobile_Main_Menu_13

 

 

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Reminder:   HP Smart Mobile >> Paper Size & Type must be changed / set before the item to be printed is opened in the app.

Retain_Printing_Preferences_10Retain_Printing_Preferences_10

 

Happy Printing.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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