Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Able to change paper tray on app

HP Recommended

When I ran out of photo paper my HP Smart app switched to normal paper. I have tried all options to change the paper and nothing is working. I can not hit the edit button to change anything. I have the envy 7100 series. Please help. 

0 Kudos
Tags (1)
Level 16
Level 16
30,797 30,501 2,790 10,226
Message 2 of 2
Flag Post
HP Recommended



I am not familiar with the Android version of HP Smart.


A couple of ideas:


If the application is not showing anywhere at all to change the paper, not even under Print, consider:  The printer may be in charge of telling the printer what kind of paper is loaded.


Paper Setting on Printer Control Panel


NOTE:  If you had previously loaded paper - or changed the paper settings, open the tray for a couple of seconds and close it again to see the "modify" message.


Check / Adjust / Retain the Paper at the Printer Panel


Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom



User Guide 

Load Paper - Page 12


Setting Tray and Paper Preferences in the Embedded Web Server


If the printer is on the network, use the Embedded Web Server (EWS) to manage and configure your printer, including setting / adjusting the Printing Preferences for the Paper.



Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management



Note:  Your printer will be different from the example 






If the setting won't budge, try restarting the printer (switch it off, wait two minutes, switch it back on).



Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7100 All-in-One Printer series


Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.



0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation