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Geeky-Girl
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Able to change paper tray on app

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When I ran out of photo paper my HP Smart app switched to normal paper. I have tried all options to change the paper and nothing is working. I can not hit the edit button to change anything. I have the envy 7100 series. Please help. 

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Dragon-Fur
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@Geeky-Girl 

 

I am not familiar with the Android version of HP Smart.

 

A couple of ideas:

 

If the application is not showing anywhere at all to change the paper, not even under Print, consider:  The printer may be in charge of telling the printer what kind of paper is loaded.

 

Paper Setting on Printer Control Panel

 

NOTE:  If you had previously loaded paper - or changed the paper settings, open the tray for a couple of seconds and close it again to see the "modify" message.

 

Check / Adjust / Retain the Paper at the Printer Panel

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

 

Source

User Guide 

Load Paper - Page 12

 

Setting Tray and Paper Preferences in the Embedded Web Server

 

If the printer is on the network, use the Embedded Web Server (EWS) to manage and configure your printer, including setting / adjusting the Printing Preferences for the Paper.

 

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

 

Example

Note:  Your printer will be different from the example 

9025_EWS_Preferences_Tray_and_Paper_Management_19025_EWS_Preferences_Tray_and_Paper_Management_1

 

 

9025_EWS_Preferences_Tray_and_Paper_Management_Advanced_19025_EWS_Preferences_Tray_and_Paper_Management_Advanced_1

 

If the setting won't budge, try restarting the printer (switch it off, wait two minutes, switch it back on).

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7100 All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation