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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2021 11:11 AM

HP Recommended
Product: HP ENVY - 17-ae105cl
Operating System: Microsoft Windows 10 (64-bit)

I cannot add a device (printer) to the dashboard in the HP Support Assistant.  I can enter the printer serial and it comes up but the add button is grayed out and the printer will not add to the list.

1 REPLY 1

‎03-09-2021 04:49 PM

HP Recommended

@JKAdian-1

 

Welcome to the HP support community.

 

HP Support Assistant can help resolve computer and printer problems. However, there might be times when HP Support Assistant does not work as expected.

Resolve most HP Support Assistant issues by going to Download HP Support Assistant to install the latest version.

If problems continue, go to Troubleshooting HP Support Assistant (Windows 10, 8, 7) to troubleshoot specific HP Support Assistant error messages and issues.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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