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Adding device to HP support assistant home dashboard

HP Recommended
HP ENVY - 17-ae105cl
Microsoft Windows 10 (64-bit)

I cannot add a device (printer) to the dashboard in the HP Support Assistant.  I can enter the printer serial and it comes up but the add button is grayed out and the printer will not add to the list.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP support community.


HP Support Assistant can help resolve computer and printer problems. However, there might be times when HP Support Assistant does not work as expected.

Resolve most HP Support Assistant issues by going to Download HP Support Assistant to install the latest version.

If problems continue, go to Troubleshooting HP Support Assistant (Windows 10, 8, 7) to troubleshoot specific HP Support Assistant error messages and issues.


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.



I am an HP Employee

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