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Dive drivers, com ports

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Trying to program my Baofeng BF-F8HP radio with CHIRP software that I have downloaded.  The download went fine.  The radio is brand new, and the cable is of high quality.  When I open the software and go to the menu, I select "download" from radio.  Once I do that, I get a box that has three dropdown, "Port" is first, followed by brand and model of radio.  Brand and model I selected with no problem.  However, when I go to port, it's blank.  I guess it may be a driver issue, but that's just a swag.

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