cancel
Showing results for 
Search instead for 
Did you mean: 
Aljarhee
New member
1 0 0 0
Message 1 of 2
150
Flag Post

Factory reset problem

HP Recommended
Pavilion model 15-cc103nx serial [Personal Information Removed]
Microsoft Windows 10 (32-bit)

Hello

I did factory reset for my laptop hp pavilion during booting a massage shows restoration incomplete and balck screen C:\windows\system32\cmd. Exe   the system cannot find the drive specific

 

Please help me what to do? 

Reply
0 Kudos
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
129,252 119,429 19,507 29,812
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation