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Aljarhee
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Message 1 of 2
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Factory reset problem

‎03-10-2021 07:48 AM - last edited on ‎03-19-2021 08:36 AM by Moderator

HP Recommended
Product: Pavilion model 15-cc103nx serial [Personal Information Removed]
Operating System: Microsoft Windows 10 (32-bit)

Hello

I did factory reset for my laptop hp pavilion during booting a massage shows restoration incomplete and balck screen C:\windows\system32\cmd. Exe   the system cannot find the drive specific

 

Please help me what to do? 

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Paul_Tikkanen
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Message 2 of 2
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‎03-10-2021 08:56 AM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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