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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-10-2021 11:49 AM - last edited on ‎09-13-2021 10:40 AM by HP Administrator

HP Recommended
Product: HP ELITEPAD 1000 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I started a bios update in my HP Elitepad 1000 G2 tablet and while it's continuing, suddenly power went off and after that I tried to restart my tablet, but nothing has happened. (When plugging in, I hear that the tablet is on and see the light on windows icon)

 

After my black screen problem, I learned that the problem caused because of lacking a bios in my tablet. So I tried to reinstall the bios with/without a usb.

 

1) After closing my tablet, started it pressing (windows key+ B key) --> nothing happened
2) After closing my tablet, started it pressing (windows key+ V key) --> nothing happened
3) After closing my tablet, started it pressing (B key) --> nothing happened

 

Then I installed the bios driver from this link:

 

https://support.hp.com/tr-tr/drivers/selfservice/hp-elitepad-1000-g2-tablet/6629138

 

After that, I created a bios recovery usb, plugged it in the dock/keyboard's usb socket of the tablet seperately and tried these all steps on both of them.

 

1) After closing my tablet, started it pressing (windows key+ B key) --> nothing happened
2) After closing my tablet, started it pressing (windows key+ V key) --> nothing happened
3) After closing my tablet, started it pressing (B key) --> nothing happened

 

So, I think I tried everything that you explained in your videos here:

 

https://www.youtube.com/watch?v=t3S3KgcT-Ao

https://www.youtube.com/watch?v=zjAZ0DTX3aI

 

Do I need a different way for my tablet to see the usb. I mean, "either the tablet don't see the usb or I don't have the right files" as I understood. How can I solve my problem, please direct me to a new and exact solution.

 

Thanks in advance.

https://www.youtube.com/watch?v=t3S3KgcT-Ao
youtube.com/watch?v=t3S3KgcT-Ao
This video shows how to create a BIOS recovery flash drive. If you experience a hard drive failure on your notebook PC or no longer have the HP_Tools volume or partition, follow the steps in this video to create a BIOS recovery flash drive. Chapters: 00:00 Introduction 00:18 Insert USB drive 00:26
https://www.youtube.com/watch?v=zjAZ0DTX3aI
youtube.com/watch?v=zjAZ0DTX3aI
In this video, we will learn how to restore the BIOS on HP Notebooks using a recovery flash drive. Follow the steps in this video to create a recovery flash drive and then restore BIOS using this drive. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP
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4 REPLIES 4

‎09-10-2021 11:51 AM

HP Recommended

I had a similar issue myself, though with a different computer. Are there any lights on? Any power lights? Does anything happen when you plug it in or no?

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‎09-10-2021 11:53 AM - edited ‎09-10-2021 11:54 AM

HP Recommended

(When plugging in, I hear that the tablet is on and see the light on windows icon)

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‎09-10-2021 11:54 AM

HP Recommended

Ok, well uh. I'm not going to pretend to know what to do next. But, I would suggest either sending it in under warranty, or going somewhere to get it fixed. I am sorry!

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‎09-17-2021 02:13 AM

HP Recommended

Isn't there anybody who can give me an answer in HP? Please just direct me to the right solution so that I can get back my tablet.

Was this reply helpful? Yes No
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