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keelyshaye
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HP Pen isn't working with my HP Pavilion x360 convertible laptop

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HP pen
Microsoft Windows 10 (64-bit)

Just got brand new HP Pen for my pavilion x360 convertible laptop and it doesn't work. Battery is inserted correctly, pen doesn't light up, doesn't turn on, it isn't recognized by my computer and cannot connect to my Bluetooth. The pen is 1MR94AA 

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Dragon-Fur
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@keelyshaye 

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Welcome to the HP Community.

Be Aware:

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Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

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HP Pen is not compatible with every computer.

Some computers do not support an HP active stylus.

 

What is the exact model / product number of your laptop?

 

How to find:

Finding your Product Name, Product Number, or Serial Number

Reminder:  Never post the serial number or any private information in the Community – we are a public resource.

 

OR

What if you KNOW the the HP Pen is compatible with your computer model?

Then - if you have not done so, install the HP Pen application from the Microsoft Store

 

HP Pen Control Application

 

 

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Dragon-Fur

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keelyshaye
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my computers model number is 13s128nr and it says its compatible with a pen, but the pen doesn't light up or anything, I don't even know if its on or not. Is there a pen that will work for my computer? 

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