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HP Slate 21stuck on HP start screen. Cannot get past "Recovery Mode" as it goes back to HP start

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HP Slate 21 all-in-one

HP Slate 21 All-in-One is stuck on HP start screen.  Followed HP's instructions, but when I get to "Recovery Mode" screen, then choose to do this, it simply reverts to the HP Start Screen, rather than going on to allow me to chose factory reset.   Was not dropped or damaged, just not used in over a year. Help!!!

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