cancel
Showing results for 
Search instead for 
Did you mean: 
SM00
New member
4 3 0 0
Message 1 of 8
687
Flag Post

HP Slate 6 Voice Tab recovery option not available

HP Recommended
SLATE 6 VOICETAB 6002ra
Other

Recently My tab was charging and discharging quickly..It was about 40 days in off condition.Recently after changing battery Tab is not booting properly(boot loop).  After a while set is being powered on but touch is not working.Incoming call is there but can't answer.I Tried Reset but no option available afetr pressing Power + Vol Up. Battery status is also showing ? mark. Also during charging showing connect charger.. Pls Help if anyone have any idea.Thanks in advance.

0 Kudos
7 REPLIES 7
Echo_Lake
HP Support Agent
HP Support Agent
21,832 21,791 965 1,005
Message 2 of 8
Flag Post
HP Recommended

@SM00

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the steps in this section to reset an HP Slate 6 VoiceTab Plus. (do not skip any troubleshooting steps if you feel steps are repeating) 

  1. With the tablet powered off, press and hold the volume up (+) button and power button at the same time.

    Side view of tablet with the volume up button highlighted

    Side view of tablet with the power button highlighted

  2. When an HP logo displays on the screen, release the buttons.

  3. On the Android system recovery menu, use the volume down (-) button to highlight wipe data/factory reset.

    wipe data/factory reset

  4. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down (-) button to highlight Yes -- delete all user data.

    Confirm wipe of all user data

  5. Press the power button to confirm and begin the reset.

  6. A recovery system screen shows the reset process. Wait for the reset process to complete.

  7. When the screen displays the message Data wipe complete, highlight reboot system now, and then press the power button to select.

    reboot system now

    Wait for the tablet to reboot.

If tablet does not turn on then you need to service the tablet. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
SM00
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Sir no recovery option/screen available after pressing volume up and power button.Meanwhile I went to local service centre.They checked the serial and described that service for this model had been ended.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,832 21,791 965 1,005
Message 4 of 8
Flag Post
HP Recommended

@SM00

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
SM00
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Sir as  per local authorized service engineer warranty had been exhausted so support had been withdrawn.Can you favour me by providing the link for driver download. Legecy hardware cannot identify the device even after disabling signature option.Plz help.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,832 21,791 965 1,005
Message 6 of 8
Flag Post
HP Recommended

@SM00

Thank you for posting back.

 

Click here https://support.hp.com/us-en/drivers/selfservice/HP-Slate-6-Tablet/6818329/model/6967697 to download the software.

While downloading the software select the Android OS and then try to install. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
SM00
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Sir thanks for your reply.I downloaded the update file.Main problem is that when i connect Marvell DIG driver,CDC driver and Hpslate 6 voice tab driver cannot be neither loaded nor run.showing explanation marks in device manager.Pls be kind to post the link for downloading the drivers. In the above link drivers showing X marked.Only firmware there.As tab is not going to recovery mode/menu so i need windows driver to restore back.Thanks in advance.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,832 21,791 965 1,005
Message 8 of 8
Flag Post
HP Recommended

@SM00

Thank you for posting back. 

 

I have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation