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HP Tilt Pen erasor not working.

HP Recommended
HP Tilt Pen
Microsoft Windows 10 (32-bit)

I  have been trying to get in touch with HP for the past hour!!! No human chat, no phone number, I've been going around in circles with the virtual chat, so I'm stuck. I bought an HP tilt pen about 2 months ago and the erasor surface is not working at all anymore. I have a warranty but I can't seem to contact anyone about it. Thanks for your help.

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