HP smart app 8.11.1

[Mike7540G]

The hp smart app will not reopen after it is closed.  It flashes on the screen but nothing happens.  In order to use I have to uninstall and re-install the app.  Problem started after last 2 updates 8.11 and 8.11.1

[Betty0610]

@Mike7540G

Welcome to the HP Support Community.

Do let us know which printer you have.

Thanks 🙂

[Mike7540G]

Hi I have a jet Ink 5200

[Betty0610]

Root level uninstall : please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store

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[Mike7540G · Accepted solution]

Can you provide instructions on how to accomplish this in an IPAD-Pro running OS15.3??

[Betty0610]

Does this happen on any other device? Does the HP Smart App work well on a different device?

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Mike7540G]

Hi Betty0610

I don’t have it installed in any other devises.  I just upgraded to your version 9.0 and the problem persist.  Once I close the application it will not re-open, it just flashes on the screen and nothing happens.  I was using version 8.10.1 and it did not have an issue, so smothering happen after your last 3 version upgrades that messed up the app functioning.  You suggested doing a root uninstall, can you provide step bu step directions on how to do that in a IPAD Pro running OS 15.3…this is not a computer

[Betty0610]

It's not possible on an iPad. Can you install it on another device and check if the same happens?

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Mike7540G]

Sorry, i don’t have any other device i can installed the hp smart app.  The previous version 8.10.1 worked fine.   can you go back to the developers and inform them of the issues with the last 3 updated, it is probably a simple change in the programming.

[Betty0610]

Sure, I'll let the concerned team know.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

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Have a great day!