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Having battery related issues

HP Recommended
Compaq presario CQ40 601 TU
Microsoft Windows 10 (64-bit)


I am having a battery issue that whenever I plug my laptop it starts working but at the moment when I unplugged it the laptop shuts down. I noticed that the battery sign was ok it was showing 100% charged and the charging symbol was also coming. But whenever I unplugged it shuts down . I am this problem from a day .


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HP Support Agent
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I reviewed your post and I understand that you are facing issues with the battery.


Don’t worry, I assure you I will try my best to get this sorted.


It looks like the battery might be bad and needs replacement. However, to confirm this I recommend you run a test on the battery following the steps in the below article.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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