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Ansh25
Level 1
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Message 1 of 2
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Having battery related issues

HP Recommended
Compaq presario CQ40 601 TU
Microsoft Windows 10 (64-bit)

Hi,

I am having a battery issue that whenever I plug my laptop it starts working but at the moment when I unplugged it the laptop shuts down. I noticed that the battery sign was ok it was showing 100% charged and the charging symbol was also coming. But whenever I unplugged it shuts down . I am this problem from a day .

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ansh25

 

I reviewed your post and I understand that you are facing issues with the battery.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like the battery might be bad and needs replacement. However, to confirm this I recommend you run a test on the battery following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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