Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Need to get into my lap top, I forgot password and my answers to security questions are true but said they’re not. SOS please
What to do?
We can help only to the extent of providing basic information.
Following is a compilation of "try / consider" suggestions.
Password Help on the Community
We can assist to the extent of providing basic information.
Community members are prohibited providing any information that can / will breach the computer's security.
NOTE: Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).
Start Here and work your way down the list of suggestions.
Finding your Product Name, Product Number, or Serial Number
Microsoft Account Login
If you are using a Microsoft Account to log into the computer,
You might be able to get help from Microsoft.
Reminder: You can reset your Microsoft password using a different computer
Microsoft Account – Password Reset
When you can't sign in to your Microsoft account
Ask the Community: Microsoft Community
Microsoft Community - Incorrect Password after Windows 10 update – Page 2
Workaround / Solution – Remove trailing space from username
A licensed Microsoft Technician can likely provide you access to the computer.
Be prepared to show proof of ownership.
Windows PIN Login issues?
Resolve login issues with your login PIN through Windows / Microsoft.
Reset your PIN when you’re signed out on Windows 10
Fingerprint Sensor / Forced Reset
If the fingerprint sensor suddenly stops working on your computer
If the computer is not issuing errors but still won’t let you log in,
Consider trying a Forced Reset (power reset).
A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk.
Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.
HP Support Channel - Collection of “how-to” videos
HP Video Gallery - YouTube
HP Options - Change / Reset Password - Windows
The last option in the document (Reset) can be used if other solutions fail.
Read the section carefully - you will need to have previously (already) created backups of your personal data to recover your personal files and folders.
HP PCs - Change or Reset the Computer Password (Windows 10)
HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)
Chromebook - Google Account Login
If you are using a Chromebook / Google Account,
You might be able to get help from Google.
Read the document and then check in “Get more help”
Fix sign-in problems - Chromebook Help - Google Support
Resetting Your Google Account Password - Chromebook and Chromebox
Our Policy -- Password Help on the Community
According to the Community's Rules of Participation
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
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