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Raanan1
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Hp Pavilion 360 X

HP Recommended
Pavilion 360X

I got an error 601 message today and my laptop wont charge. I tried doing everything and even downloaded bios but it still won’t charge. I think need a battery replacement. My laptop died now so I don’t know how to fix it. Please help. Even if I buy a battery I don’t think I’ll be able to change it by myself because I don’t see a way to replace the battery on pavilion 360x.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Raanan1 The 601 error confirms a batter failure and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

 

Riddle_Decipher
I am an HP Employee

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