cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Andrei1156
New member
1 0 0 0
Message 1 of 3
2,267
Flag Post

Hp app doesn’t open on iPhone

HP Recommended
iOS

When trying to use app on my iPhone i get this message “To enable printing, open the HP smart app, review the Privacy Statement and accept the EULA , and then log in to your HP account”

My issue is how can i review and accept EULA when the app is not opening at all?

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
27,469 27,433 1,915 2,301
Message 2 of 3
Flag Post
HP Recommended

@Andrei1156, Welcome to the HP Support Community!

 

Which version of iOS are you using?

 

Check for any updates on the iOS device.

Go to General > Update the software

Try reinstalling the HP Smart app from App store.

 

Alternatively, you may print using AirPrint option. Refer to step 2 in this document to know how. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
CGreene58
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I am having the same problem.

I just confirmed that my iphone has the latest IOS (14.2), and the Software Update section in Settings states “Your software is up to date.”.  My HP Smart app is version 8.1.  9583FE9B-A111-4904-8CE5-C05641E17DFF.png

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation