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I have an old Hewlett Packard TouchSmart PC. It works great but I could never update my windows eigh

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Hewlett Packard touchsmartPC
Microsoft Windows 8.1 (64-bit)

I was trying to factory reset my Hewlett-Packard touch smart PC and went through everything to erase and reset it to factory default. The final screen says reset your PC insert windows installation or recovery media which I do not have how do I bypass this 

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I reviewed your post and I understand that you want to reinstall Windows on your computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article to reinstall the operating system on your computer.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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