cancel
Showing results for 
Search instead for 
Did you mean: 
EBKOOL28
New member
2 1 0 0
Message 1 of 3
227
Flag Post

Laptop Was Hacked

HP Recommended
HP
Microsoft Windows 10 (32-bit)

My mom was taken advantage of by a scammer and let them into her laptop. They went and changed the password so she can’t get into it! How can we get the password back so she can get into her laptop?

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
6,098 6,096 267 342
Message 2 of 3
Flag Post
HP Recommended

Hi@EBKOOL28,, Welcome to the HP Support Community!

 

Request you to follow the below-troubleshooting steps Reset or forgot password t:-

 

 Once you forget or lost your Windows 10 PIN then you may have to log in to your Windows 10 machine with the Microsoft account password option as highlighted in the following picture. By default Windows 10 doesn’t provide you the following screen, you need to press on Sign-in Options to get this screen.

There is no option to retrieve the lost PIN via mail or something. The main reason for this is because Windows PIN is “so local”:) The only way is to reset the Windows 10 PIN is to set up a NEW pin. To reset the Windows Pin for Windows 10 machine, go to Setting –> Accounts –> Sign-in Options and click on I forgot my PIN.

Once you click on “I forgot my PIN”, the new page “Are you sure you forgot your PIN” will get opened and you need to click on continue button to proceed further. 

On the next page of Windows 10 reset PIN, it will ask to enter a Microsoft Account password to proceed further. This is just another layer of security before resetting the Windows 10 PIN for the machine. Enter the Microsoft account (Outlook, Hotmail, etc..) password and click on the Sign-in button.

You need to validate and verify your identity using a security code as you can see in the following screen capture. When accessing sensitive info from your account or device, or if Microsoft detects suspicious account activity, they may ask for a security code to verify your identity. If you sign in frequently on this device, Microsoft won’t ask you to verify after this. Click on the NEXT button to proceed to the next page of the Windows 10 reset PIN wizard.

 

Check the mail which you have entered in the above step (check the spam folder :)). Copy the security code from the mail and paste it as you can see in the following screen. Click the NEXT button !!

In the next screen “Set up a NEW PIN” – Create a PIN to use in place of passwords. Having a PIN makes it easier to sign in to your device, apps, and services. Enter your new PIN and remember it.

 

 

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
EBKOOL28
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I know how to change the password and the pin..... however...... this is when you log on to your laptop and can get into it!

this is what I can’t do! I get to the log in screen and can’t go any farther because whoever hacked into her laptop changed the password and pin to something we don’t know!

this is what I need to do is get past this so I can reset it without factory restoring it and losing all of her important documents that are on it!!!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation