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Laptop keeps re-starting with the following blue screen & message : "Your PC ran into a problem and

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Microsoft Windows 8.1 (64-bit)

Laptop keeps re-starting with the following blue screen & message : "Your PC ran into a problem and needs to re-start. We're just collecting some error info and will restart it for you." With the error message : System thread exception not handled

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HI@Brittanyw1, Welcome to the HP Support Community!


Request you the following list describes some causes of excessive heat & Blue Screen issue 

  • Dust inside the laptop.  
  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  ( Make sure Power adaptor connected to notebook )

Step 4: Using HP CoolSense technology  

Step  5: Update the Windows 

Step  6:Update Drivers from HP Support Assistance 


Keep me posted. Happy to help!


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Have a great day! 

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