Windows 11 Upgrade Guide
Hello. Didn't use laptop for months. Busy at work. Forgot login and lost the 2fa smartphone. Thusly locked out of initial login. Laptop factory reset isn't working.
Welcome to HP Community
I have gone through your Post and would like to help
Unfortunately you will need to perform a Reset https://support.hp.com/in-en/document/c04742289
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToadI Am An HP Employee
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