cancel
Showing results for 
Search instead for 
Did you mean: 
GURU13
New member
2 1 0 0
Message 1 of 4
438
Flag Post

My laptop battery goes down even it it off , since i bought

HP Recommended
Hp pavillion 360 i3 8th generation

Since i bought the laptop battery goes down even it is off. 

I research about it and i found some setting by which i can turn of and i did but still battery goes down.

I am very frustrated because i use laptop once in a month. So i fully charged and when i want to use i look 10% battery . 

0 Kudos
3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,966
Message 2 of 4
Flag Post
HP Recommended

@GURU13 You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details

Resetting the ACPI battery driver may take care of this. There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues.

 

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer.

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

 

If this had an impact, it should behave differently.

If not, Press the power button and then tap the F2 key to invoke the startup menu.

 

Choose and click on the F10 key to invoke the BIOS.

 Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.

 

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
GURU13
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I am not able to open battery. I want to is this a problem or not.

 

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
20,921 20,908 1,272 1,297
Message 4 of 4
Flag Post
HP Recommended

You mean you are unable to access the battery?

KrazyToad
I Am An HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation