NOT ABLE TO CONNECT MY ANDROID PHONE TO ANY USB PORTS ON MY NOTEBOOK PC

[Salina78]

I AM NOT ABLE TO CONNECT MY ANDROID TO ANY OF MY USB PORTS (3) ON NOTEBOOK PC TOUCH, CAN SOMEONE HELP ME??????

[Riddle_Decipher · Accepted solution]

@Salina78 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Does the Android phone connect or work on any other device?

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[Salina78]

It dont work on any phone.

[Riddle_Decipher]

@Salina78 Could you reply with the product information I had requested for, and the answers to my other queries, so I can help resolve the issue, if the issue still persists?

Let me know and have a good day, ahead.