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Karthiga
New member
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Message 1 of 3
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Need Repair status

HP Recommended
HP 17 Laptop PC
Microsoft Windows 10 (64-bit)

As I have sent the product for repair during Jan 1st week and HP received it on Jan 14th, still I didn't receive my laptop and no status has been changed in online. I have raised my concern more than 4 times, still no action has been taken. Also I am moving overseas on Feb 17th and not going to return back to United States, Hope you understand my situation and will send the repaired product asap.

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2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 3
Flag Post
HP Recommended

@Karthiga, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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Ringsmuth
Level 1
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Message 3 of 3
Flag Post
HP Recommended

I posted Yeah I have pretty much the same problem. Sent in for repair and still no progress report change more than a week after estimated return date.

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