cancel
Showing results for 
Search instead for 
Did you mean: 
hiker1659
Level 2
14 10 1 1
Message 1 of 2
1,196
Flag Post

Solved!

Palm desktop 6.2.2 crashes upon startup on Windows 10

HP Recommended
Microsoft Windows 10 (64-bit)

I had a Windows update that was downloaded onto my machine yesterday. It said it needed me to restart my computer. As a safeguard, I have learned to sync my Palm Desktop with my Z22 device every time I receive a message like that because my data might "disappear" or my Palm Desktop might "break". I managed to do the Hotsync. I was unable to reopen Palm Desktop 6.2.2 after that. I shut the (Windows 10) computer down for the night. Today I still can't reopen Palm Desktop as Administrator. I already uninstalled the Windows Cumulative update KB4551762 and KB4540673. Also uninstalled MS Groove Music, MS Movies and TV and MS One Note that all also installed since my Palm Desktop worked.  Seeing a problem that someone posted last month, I'm thinking maybe I should have waited another day?  When I "run as Admnistrator" the Palm Desktop 6.2.2 tries to start up.  I get as far as seeing the title screen and then a menu appears before the Palm Desktop crashes. Any advice?

0 Kudos
1 REPLY 1
hiker1659
Author
Level 2
14 10 1 1
Message 2 of 2
Flag Post
HP Recommended

I eventually solved this. I uninstalled and reinstalled the Palm Desktop software, but still had the problem. I finally found information about the company Short-Tronics, Inc (www.palmdr.com). They were able to efficiently help me over the phone for a reasonable fee. They know Palm products well! The solution involved running DBfixit, which was software that I already had on my Palm and had used years ago, but had not thought of trying for this problem.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation