cancel
Showing results for 
Search instead for 
Did you mean: 
TWant
New member
2 1 0 0
Message 1 of 4
281
Flag Post

Pen Sync

HP Recommended
HP Spectre & HP Tilt Pen

I have a HP Spectre x360 Convertible laptop and I am to date with the current Windows 10 update. Today I finally had the HP Tilt Pen delivered. The pen connects through Bluetooth to my laptop and the buttons operate to open one note. However, when I try to write on paint 3D or one note the pen does not write at all. This is very frustrating considering I had spoken over the phone to an HP support person themself AND I looked at the sheet of compatibility and was told by both the person and the sheet that this pen would be gauranteed to work for me. This is the third pen I've gone through and I was really hoping it was the last. Considering there aren't many pen options for HP I was really counting on this to work. How could HP make a laptop that allows for the stylus feature to take place yet barely make any pens that can be supported. Ridiculous. Honestly, if this pen doesn't work I think I'm going to switch over to apple. The quality make not be as great, but at least their products are simple and gaurunteed to work without all the wasted time and hair pulling. 
Why is it so frustratingly painful to connect this pen to this computer?

0 Kudos
3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
Message 2 of 4
Flag Post
HP Recommended

@TWant

 

I reviewed your post and I understand that the HP pen is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Help me with the product number of your computer and the product number of the pen and I will check whether it is compatible with your computer.

 

The HP Active Pen and the HP Active Stylus input devices do not work with HP Spectre 13-w000 x360 Convertible PCs. The computer is not designed for use with these devices.

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04706945

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

0 Kudos
TWant
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for attempting to sort this out for us.

I have honestly had enough though. I spoke with a colleague of yours late last week and he advised that the pen wasnt suitable, despite this pen being the one that YOU GUYS recommended. He was meant to call me back to finalise returns, however I havent heard back since then.
I am done with this BS and all the rubbish that goes along with it. 

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
Message 4 of 4
Flag Post
HP Recommended

@TWant

 

I am sorry for the trouble you have gone through.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation