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Printman77
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Saving files on HP smart app Android

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LG Stylo 4
Android 8.0 - 8.1 Oreo

I have a Straight Talk LG Stylo 4 phone. I just installed HP smart and I would like to change where the app saves scanned documents from internal storage to SD Storage.

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Betty0610
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@Printman77

 

Welcome to the HP Support Community.

 

Once you finish scanning the document, touch "share" and then touch "customize list", a list will pop up for you to choose where you would like to save your scanned files.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


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Printman77
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I have went to the customized list of options you have described but the SD card is not showing up.

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Betty0610
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@Printman77

 

Do you see any File Manager Folder?

 

 


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Printman77
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Yes

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Printman77
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When I installed HP scan, it created a folder on the internal storage named hpscan. That is where scanned docs go by default.

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Betty0610
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@Printman77

 

So one of the Files Manager folders might be your SD Card storage.

 

 


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Printman77
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I can switch from internal storage to SD Storage from within the files manager folder. The HP scan folder was placed in internal storage by default.

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Printman77
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Sorry for any confusion . Actually what I meant was the hpscan folder was placed in the SD folder on the phone during installation and I would like to save my files to the external SD card in my phone. Is there any way to save documents to the external SD card from the HP scan app?


@Printman77 wrote:

I can switch from internal storage to SD Storage from within the files manager folder. The HP scan folder was placed in internal storage by default.


 

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Betty0610
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@Printman77

 

You can try moving the HP Smart App to SD Card:  

Note: Not all apps can move to an SD card.

  1. Open your device's Settings app Settings.
  2. Tap Apps.
  3. Tap the app you want to move to your SD card.
  4. Tap Storage.
  5. Under "Storage used," tap Change.
  6. Pick your SD card.
  7. Follow the on-screen steps.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!


I am an HP Employee

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