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Ryan132
New member
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Message 1 of 2
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Screen not turning on

HP Recommended
Hp spectre x360 convertible 15
Microsoft Windows 10 (64-bit)

Hi, my computer screen is not turning on. My I open it and power in on the screen gets a little light and I can see it searching for my Face ID, however the screen never turns on. I tried restarting it but that didn’t work.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ryan132

 

I reviewed your post and I understand that you are not getting a display on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tried connecting an external display and check?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and test.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue boot to BIOS (Restart your computer and keep tapping the F10 key to boot to BIOS) and check whether you are able to duplicate the issue in the BIOS screen.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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