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Pathils
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Solved!

SlateBook x2 doesn't turn on, not charging.

HP Recommended
Slatebook 2x 10-h000ez
Android 4.1 - 4.3.1 Jelly Bean

Hello,

 

I have this tablet for a while now, and i stoped using last year...

 

Today i went get it to give it use, and it did not turn on at all.

 

simply blinks orange on the charger, and no life signs.

 

shows me an empty batery and turns off like 5 secs later.

 

is this fix-able? 

 

Or should i just buy a new one?

 

thank you.

 

 

1 ACCEPTED SOLUTION

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Jeet_singh
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@Pathils,

 

Thank you for replying,

As I understand you have tried the steps suggested and still having the issue, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for available service related options.

  1. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
  2. Click on "Continue as guest".
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you. 

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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3 REPLIES 3
Jeet_singh
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21,068 21,004 1,399 2,375
Message 2 of 4
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@Pathils,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the Slatebook doesn't turn on anymore. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to charge it for 2 to 3hrs?

Have you tried to use a different compatible charger and check if it helps?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the tablet:  A hard reboot can resolve many startup issues. Press and hold the power button for more than eight seconds. After the notebook fully shuts down, wait a few seconds, and then press the power button to turn on the notebook.

 

Next thing, I would suggest here is to connect the tablet to the base and charge the battery using the charging cable that came with your notebook. Allow the battery to charge for 30 minutes or more, and then attempt to turn on the notebook again.

 

For more information, please follow this support document - HP SlateBook PCs - Notebook Does Not Start

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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Pathils
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Hello!! 

 

thank you alot for your tips on solving this problem!!

Unfortunatly none of them fixed the issue.

I made some photos of the problem it self, also from the serial numbers and memory, made a 30sec video showing it doesnt charge.

 

Uploaded to dropbox

 

Link:   https://www.dropbox.com/sh/wcdvr60ea1dbw96/AACf5eaTgXqD1H0nP3VCYJl-a?dl=0

 

 

I'm hopping you can help me on this.

else i need to search for a replacement 😞 and i love nvidia tegra!!

 

thanks!!

 

ps: forgot to mention, been charging for days now....

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Jeet_singh
Retired
Retired
21,068 21,004 1,399 2,375
Message 4 of 4
Flag Post
HP Recommended

 

@Pathils,

 

Thank you for replying,

As I understand you have tried the steps suggested and still having the issue, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for available service related options.

  1. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
  2. Click on "Continue as guest".
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you. 

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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