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EmSpring
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System (PC) goes off without warning

HP Recommended
HP 250 G6 Notebook PC
Microsoft Windows 10 (64-bit)

Hi, 

  • I recently notice a fault on my PC, it will just trip off at about the 40% and below battery percentage. Sometimes it goes off at the (20-30) battery percentage. When it is using battery strength, I.e not on charge.

When this happens I cannot turn the system on without being plug to an AC current. When plugged to an AC current, it starts from the 0% to charge.

Recently I notice that, when it is on charge, it will show the 'white light, indicating fully charge' without it actually being fully charged. Although this one happen within few seconds and it will continue to charge again normally.

 

What troubles me is the amount of data I have lost and will loose due to the system just tripping off without warning or notification, and it shutting down at about 30battery percentage.

The name of the PC is (HP 250 G6 Notebook PC) with product number 2SX57EA#BH5.

 

I will need your help to fix this issue. 

What can I do?

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@EmSpring 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Product introduced in your region in December 2017

If this is the original battery, it likely just needs to be replaced.

 

 

Your battery options

 

Description                                                  Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery        919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery        919700-850

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Reminder: 

Purchase a compatible battery from your favorite online merchant when HP does not provide the battery you need.

 

References / Resources

 

Maintenance Manuals

 HP 250 G6 Notebook PC - Maintenance and Service Guide

If that one fails to open, try here:

HP 250 G6 Notebook PC - Maintenance and Service Guide 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP 250 G6 Notebook PC 

 

Thank you for participating in the HP Community.

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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