Touchpad - Cannot disable while using external mouse

[SAWilson95]

Ever since I completed the BIOS update, I have not been able to disable the touchpad while using an external mouse. 

Also, claims BIOS update did not update and is no longer available, how can this be fixed? 

[praveenbv]

Hi@SAWilson95, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps from the document:-

Disable the Touchpad Automatically When You Connect a Mouse

Having Windows automatically disable your touchpad when you connect an external mouse is the solution most people will want to use. This makes it easy to use the touchpad when you’re on the move without having to worry about it when you connect your mouse.

Open up Windows Settings by clicking the “Start” button, then clicking on the cogwheel. 

Next, click the “Devices” option.

On the Devices page, switch to the “Touchpad” category on the left and then disable the “Leave Touchpad on When Mouse is Connected” option.

From now on, connecting an external mouse will automatically disable your touchpad. Disconnecting the mouse will enable the touchpad again.

 

From now on, connecting an external mouse will automatically disable your touchpad. Disconnecting the mouse will enable the touchpad again.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[SAWilson95]

I appreciate your response, but have already tried and for some reason I am not able to click on that box as it does not exist. However, I was able to do so prior to the BIOS update. I remember letting the update go through its course and everything seem fine but when I went back to my updates it stated to have failed. 

Would the BIOS update have anything to do with this?

I like my HP but noticed a lot of issues with the windows functioning, but hey, I bought it from Fingerhut. 

Thanks for your help, again. 

[praveenbv]

HI@SAWilson95, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps from the document:-

I understand that you're unable to update the BIOS  HP Laptop 15-Db0xxxand it needs to download one by one and needs to restart the computer to make sure the Adapter or Charger needs to be connected,

Check with version  typing system information 

based on it download it 

 Please click on the hyperlink below to install  the link 

For more information refer to the document to HP Consumer Notebook PCs - Updating the BIOS

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!