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Miketg47
Level 2
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Unable to print emails

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Hi. I have a hp envy 6020.  I can scan and print word documents however when I try to print an email I get a message something went wrong. 

 

I get the print screen and when I click on the icon to print it will not print. 

 

Any suggestions please 

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Betty0610
HP Support Agent
HP Support Agent
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@Miketg47

 

Welcome to the HP Support Community.

 

Does this happen with a particular email address or all email addresses? 

 

Try a different web browser.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Miketg47
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Hi 

 

Don't ask me why, but it now prints?

 

I did a factory reset and it prints now.

 

Thanks 

 

Mike. UK. Sandbach Cheshire 

 

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Betty0610
HP Support Agent
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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