Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Hi. I have a hp envy 6020. I can scan and print word documents however when I try to print an email I get a message something went wrong.
I get the print screen and when I click on the icon to print it will not print.
Any suggestions please
Welcome to the HP Support Community.
Does this happen with a particular email address or all email addresses?
Try a different web browser.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
Don't ask me why, but it now prints?
I did a factory reset and it prints now.
Mike. UK. Sandbach Cheshire
I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.
Have a nice day!:)
Didn't find what you were looking for?
Ask the community