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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-13-2020 07:34 PM

HP Recommended
Product: HP laptop touch screen, 1tb
Operating System: Microsoft Windows 10 (32-bit)

I’m hoping I can get assistance with my laptop. I’m not great with computers. When I power on my laptop usually the time and date will pop up then I press the space bar and a pin bar will pop up and I unlock with my pin. But now out of the blue when I power on my laptop, the image I have as a background will pop up but not the time and date. When I push keys or touch the screen, nothing... I’d like some assistance because I use this laptop for school. Thank you. 

3 REPLIES 3

‎10-16-2020 10:51 AM

HP Recommended

@JadeJack

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the complete Notebook model or the Product Number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎10-16-2020 04:05 PM

HP Recommended

The product number is 1TJ82UA 

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‎10-17-2020 10:34 AM

HP Recommended

@JadeJack

 

If the issue started recently I suggest you perform a System Restore to an earlier time before the issue started

 

Link: https://support.hp.com/in-en/document/c03327545

KrazyToad
I Am An HP Employee

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