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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP ENVY Notebook 15-as031nr (Touch)
Microsoft Windows 10 (64-bit)

A few days back the laptop started dying when unplugged.  I then seen the battery was very low.  Next I see it is critically low and not charging.  This morning it showed 255% and fully charged but in fact had no charge.  On reboot and several other failed diagnostic trials it then came back to showing 0% and now shows charging or at least shows plugged into AC.   Anyhoo it is not charging and has 0 power.  One diag however that was showing the battery was bad when it showed 255% now shows the batter good but shows I have a drive that is failing.  Sometimes the laptop simply will not boot up and has almost no vid but a very dark blue screen that almost looks off.   Recently ( about 3-4 times now) it has had a blue screen shortly after reboot and throws some error code that I did not get but something to do with a file named xxx. sys I belive. 

 

Any ideas? 

 

Thanks 

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