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hp engage one prime scanner (HSN-NL01 0A) is not showing numbers

HP Recommended
hp engage one prime scanner
Microsoft Windows 10 (64-bit)



We bought a scanner from HP and when we want to scan the barcode he scans it incorrectly. We already tried some barcodes from the manual (like setting the land...). He scans the numbers incorrect example when you scan in [Personal Information Removed] then is the result of the scan CNBBé'àèè! what can we do about it?



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