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‎05-15-2022 08:07 AM

HP Recommended
Product: HP rechargeable mop 2.0 tilt pen
Operating System: Microsoft Windows 10 (64-bit)

My pen doesn't write. It only draws a dot at the spot I lift the pen whenever attempt to write. However when I click any of the buttons it works just fine. The front button erases like normally and the other one draws the select line with no problem. My laptop is a Microsoft surface pro and the pen worked well with it but then suddenly stopped working.

 

I tried reaching HP support but they couldn't find the product using the serial number.

Category:
3 REPLIES 3

‎05-18-2022 10:26 AM

HP Recommended

Hi @Saraalhetela 

 

Welcome to the HP Support Community. Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

 

  • Have you tried updating the HP Tilt Pen Driver?
  • Have you tried updating the BIOS and chipset driver?

Keep me posted for further assistance

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No

‎05-19-2022 10:45 AM

HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

Please get back to us so that we can assist you further. 

 

Have a great day ahead! 

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No

‎05-25-2022 06:23 AM

HP Recommended

Hi @Saraalhetela 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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