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tan1111
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screen is showing shuting down,but it is not able to be shut down.

HP Recommended
Hp envy x360 - 15t-ed100
Microsoft Windows 10 (64-bit)

I can’t not normally shut down my laptop, the screen show shutting down, but it is no turning off. I have to press the power button for few second in order to turn off it. If I didn’t press the power button, it goes extremely hot. I just want know how to fix this problem, and what cause this problem. 

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