what is wrong with my battery?

[kim199]

When starting my Hp laptop there is a message about the battery.

[Dragon-Fur]

@kim199 

Welcome to the HP User Community.

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@kim199 wrote:

When starting my Hp laptop there is a message about the battery.

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OK.

Hard to tell for sure - looks like this model was introduced between 2018 and 2019.

If your computer is "about that old", then it is a candidate for a new battery just based on the age of the computer.

What to do?

It is true that "no news is good news" when it comes to the battery.

Without knowing the message (for whatever reason),

(Do this)

===============================================

If the battery message is other than "failed", "dead", "zero charge", or other ominous news,

(Do this)

Information / Tests

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Battery Alert Messages – What to do and FAQ

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

HP Notebook PCs - Lithium-Ion Batteries

===============================================

Run Component Tests – How to

Want or need more information about the battery?

If the message is "bad news",

Do not bother with calibration.

Why?  Calibrating only works on a healthy battery for the purpose of "resetting" the charge level.

>> Run the component test and perhaps create a detailed battery report.

The report can help you decide what the battery is trying to tell you about its condition.

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

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What's next?

If it is time to replace the battery due to age, imminent failure, bloating, or any other reason,

decide whether you want to do the work yourself to remove and replace the battery.

Open

Maintenance and Service Guide

Part number and replacement procedure on Page 40

Description                                        Spare part number
Battery (3-cell, 48 Whr)                   L11119-855

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Need help?

HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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If you open the computer and the battery is "swollen" or bloated,

Try here:

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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If, for any reason, you decide (that) you will / must replace the battery,

(Do this)

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Reminder:  Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP Notebook - 17z-ca000 CTO 

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