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Bea-18
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which charger doi i need

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HP Pavilion x2 - 10-n102na (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I have a 

HP Pavilion x2 - 10-n102na (ENERGY STAR)

can't find out which sort of charger i need as i have lost mine 

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Dragon-Fur
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@Bea-18 

 

Open your Maintenance Guide:

HP Pavilion x2 Detachable Notebook PC HP x2 210 G1 Tablet - Maintenance and Service Guide

 

Page 15

Component                                                                                        Spare part number

15-W AC adapter (includes USB extension cable)                     792619-001

 

 

Method – Use PartSurfer to check the components in your computer

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion x2 - 10-n102na (ENERGY STAR) 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Bea-18
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Thanks for your response. I now have the charger, but it won't charge the laptop!  is it possible that the battery is defective?  I only have 5% battery left on it and unable to charge so wary of trying too many things. any suggestions, than kyou 

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Dragon-Fur
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@Bea-18 

 

You are welcome.

 

Sure, could be the battery.

 

Read through the suggestions - test the battery and decide how to proceed.

 

Side Note

 

All batteries die, some do so quietly and some first inflate and then fail.

 

The only way to know, of course, is to open the case and look at it.

 

If the battery is swollen, it must be removed from the computer and replaced to prevent further damage to the computer case and possible damage to other components in the computer.

 

===============================================

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
  • There are no other remedies, tests, or useful options.

 

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

 

===============================================

Run Component Tests – How to

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

 

===============================================

Warranty Check – Contact HP

 

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

 

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

 

Warranty Check

 

NOTE: The online database results do not impact the actual contract.

 

===============================================

 

Replacement and Purchase Options

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

and

 

Open the Maintenance Guide

Search the Table of Contents for the "Battery".

HP Pavilion x2 Detachable Notebook PC HP x2 210 G1 Tablet - Maintenance and Service Guide

 

Part number and replacement procedure  - Page 28

 

Description                                                                                                         Spare part number
Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive)     810985-005

 

-----------------------------------------------------------------------------------

 

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

 

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Method – Use PartSurfer to check the components in your computer

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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