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Posts: 1
Member Since: ‎09-19-2016
Message 1 of 5 (1,642 Views)

my comp. locked upo

my comp. locked up and wouldnt let me in and i did a check on hard drive and failure id came up psp9xh-7b7887-mfpvf7-619no3 and i dont know what to do now does anyone


0 Kudos
Posts: 137
Member Since: ‎02-15-2016
Message 2 of 5 (1,631 Views)

Re: my comp. locked upo

Hello ironmaster and welcome to the forum,


Usually, an error representing a combination of letters and digits means that the hard drive has probably failed. Is the laptop menu giving you the option to repair or diagnostic? If not, well, I think the time for hard drive replacement has come. You should be looking for a drive which is compatible with your model of laptop. Check the user guide for further information but mostly, you might need a drive with following specifications:

1. 5400 RPM

2. SATA II or SATA III connector

3. 2.5 inch form factor

If you feel inconfident how to proceed, my advice is to contact a PC company to the tests.




Western Digital representative
Posts: 48
Member Since: ‎05-19-2015
Message 3 of 5 (1,625 Views)

Re: my comp. locked upo




You will beed Hard drive replacement, Please contact HP support for warranty repair.

There seems to be a typing error in the failure ID, Verify that again.



Master's Graduate
Posts: 393
Member Since: ‎09-02-2011
Message 4 of 5 (1,620 Views)

Re: my comp. locked upo

Failure ID is incorrect please paste the correct failure ID again

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Top Student
Posts: 5
Member Since: ‎09-20-2016
Message 5 of 5 (1,613 Views)

Re: my comp. locked upo

Hello Ironmaster,


Sorry to hear about your computer.


You can try the following solutions provided by HP.


I your PC us on Windows 7, you can refer to propose solutions on this site:


If your PC is on Windows 10 or 8, you can refer to propose solutions on this site:




I am an HP Employee
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