-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Welcome to the Community
- Threads to Revise
- my comp. locked upo

Create an account on the HP Community to personalize your profile and ask a question
09-20-2016 06:36 AM
Hello ironmaster and welcome to the forum,
Usually, an error representing a combination of letters and digits means that the hard drive has probably failed. Is the laptop menu giving you the option to repair or diagnostic? If not, well, I think the time for hard drive replacement has come. You should be looking for a drive which is compatible with your model of laptop. Check the user guide for further information but mostly, you might need a drive with following specifications:
1. 5400 RPM
2. SATA II or SATA III connector
3. 2.5 inch form factor
If you feel inconfident how to proceed, my advice is to contact a PC company to the tests.
Cheers.
09-21-2016 11:11 PM
Hello Ironmaster,
Sorry to hear about your computer.
You can try the following solutions provided by HP.
I your PC us on Windows 7, you can refer to propose solutions on this site:
http://support.hp.com/us-en/document/c01896793
If your PC is on Windows 10 or 8, you can refer to propose solutions on this site:
http://support.hp.com/us-en/document/c03408309