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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-04-2023 02:00 PM

HP Recommended 
Trio 8500

Hello, we have several 8500 trio models at work, the problem is that after configuring them to work with SIP and under Microsoft Teams in the menu, it works very slowly. Here I am attaching the firmware version and so on. What can be done to speed up the device?IMG_20230804_120613157.jpgIMG_20230804_120728228_HDR.jpgIMG_20230804_120645929.jpg

1 REPLY 1

‎08-05-2023 06:31 AM

HP Recommended

Hello @VikOK 

 

welcome to the HP Poly community.

 

From our UC FAQ:

 

Nov 04, 2021 Question: Are Poly Trio 8800 and 8500 supported to be used with Microsoft Teams?

Resolution: As explained >here< the Trio 8800 and 8500 are no longer supported as a Microsoft Teams device since 31/10/2021.
The Microsoft Teams App included in any current Poly UC Software build for Trio 8800 and 8500 is 1449/1.0.94.2020051601

If the Poly Trio is running the native Teams app you cannot use any other Line. Teams on the Trio 8500/8800 were mutually exclusive and did not allow pairing with a Visual+/VisualPro for Video. The device where Audio only.

 

The Trio 8500 and the Trio 8800 are no longer supported to be used with Microsoft Teams.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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