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- Trio 8800 - Welcome Instructions Keeps Appearing After a Day...
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11-04-2019 07:56 AM
Equipment
Polycom Trio 8800 w/ Visual+
Ploycom Trio 8800 w/ VisualPro
Software Versions
Trios and Visual+ - 5.9.0.11421 (latest release wouldn't connect to Exchange server, I have documentation from vendor to fix this)
Updater Signature - Release
For some reason, the Welcome Instructions and Graphic keep reappearing on my custom background (picture attached). Here is what I have for the code:
mr.bg.selection="Custom" mr.bg.showPlcmLogo="0" mr.bg.showWelcomeInstructions="None" mr.bg.url="https://www.pennmedicine.org/-/media/images/.......jpg"
(I removed part of the URL for this post)
If I restart the phone, it will refresh and the Welcome Instructions are gone. But after a day or two, I will come in in the morning, and they are back on there. Any reason why they reappear on their own?
Thank you.
Solved! Go to Solution.
Accepted Solutions
11-04-2019 10:18 AM
Hello @Kevin_A ,
Welcome back to the Poly Community.
This is fixed in 5.9.1 via EN-143570, EN-150635 and EN-137265
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-04-2019 10:18 AM
Hello @Kevin_A ,
Welcome back to the Poly Community.
This is fixed in 5.9.1 via EN-143570, EN-150635 and EN-137265
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN