Lag in calls

[Krystal8808]

Hello I have the Poly voyager focus 2 UC wireless headset and the lag from when I talk and the customer actually hears me is so bad. It use to not be bad but lately it is super annoying. Any fixes or suggestions??

[M_Salman]

Hi @Krystal8808, Welcome to Poly HP Support Community.  
 
I'm sorry to hear that you're experiencing issues with your Voyager Focus 2 headset. I completely understand how important it is to have your headset working reliably, especially when it’s a key part of your day-to-day activities.
 

To help resolve the issue, I kindly request you to follow the troubleshooting steps below:
 

1. Update the Firmware: Please verify and update the headset firmware using the Poly Lens application.
2. Sensor Reset: Disable or reset the headset sensors using the Poly Lens application.
3. Default Device Check: Ensure the headset is set as the default device for both your PC and softphone.
4. Headset Reset: Perform a full reset of the headset via the Poly Lens application on your PC.
    

If the issue still persists after these steps, I recommend contacting HP Support. One of our support engineers will be happy to assist you further and work toward a resolution.

You can reach HP Support by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman