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‎03-18-2025 12:00 AM - last edited on ‎03-18-2025 12:58 AM by Level 14

HP Recommended

Hi Team,

 

We are facing issues in Voyager Focus 2 Series in which USB not getting detected and hence we cannot use headset to make calls.

 

Kindly Urgently help

 

Zohaib Baig

<removed>

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1 REPLY 1

‎03-18-2025 06:32 AM

HP Recommended

Hello, @ZohaibBaig82, and welcome to the HP Poly community.

 

I am sorry to hear that you are facing this issue with the Poly Voyager Focus 2 UC.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?


1. Could you please try the headset with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
3. Could you please try connecting the BT700 to a different PC?
4. Could you please let me know the color of LED on the USB adaptor when connected to the PC?
5. Could you please check for firmware updates and update them in the Poly Lens application?

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana

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