Something went wrong, and the selected devices cannot be added to the dashboard. Please try again la

[SS2310]

No matter what I do, whenever I try to add this device to my HP dashboard, I get the error message "Something went wrong, and the selected devices cannot be added to the dashboard. Please try again later". I have tried multiple browsers, clearing my cache and even reaching out to support with no help. I have been able to add other Poly devices, so I don't understand why I can't add this one. 

[Meghana_10]

Hello, @SS2310, Welcome to the HP Poly Support Community. 

Thank you for posting your query.

I am sorry to hear that you are facing issues with the Poly Voyager Focus 2 headset.

Could you please try a few troubleshooting steps and let me know if it resolves the issue?

1. Please uninstall and reinstall the Poly Lens application on your laptop or PC. 
2. Please install the application on a different PC and connect the headset and try adding the device to the dashboard.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana

[SS2310]

Hello, thank you for responding. I tried updating the driver and reconnecting with the Poly Lens app but I am still unable to add it to my dashboard. 

[Meghana_10]

Thank you so much for the update. @SS2310 
 

Please check if there are any software updates on your laptop and try the above steps once again.

I encourage you to contact HP Support in case of further help, where our engineers can take a closer look and help sort it out. You’ll find the contact link below.
 

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana

[SS2310]

This does not address my issue. I just need to add this to my dashboard. 

[Meghana_10]

Thank you for the patience. @SS2310 

I am sorry for the inconvenience caused to you. 

1. Could you please try installing the Poly Lens application on a different PC?
2. Could you please uninstall and reinstall the Poly Lens application on your laptop or PC? 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana