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11-02-2018 10:37 AM
Product: Zbook 15u G5
Operating System: Microsoft Windows 10 (64-bit)
Fingerprint authentication is not available on preboot auth screen after cold start.
After warm start (reboot) it's available.
BIOS 01.04.00 Rev.A
Synaptics VFS7552 WBF Touch Fingerprint 5.5.9.1099 Rev.A

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