HP Elite Book Folio 9470m Windows 10 Calculator Keeps Opening Many Times, Keyboard, asd,47kl=[

[TomIMHO]

Solved

It's an issue with the keyboard NOT Windows

02-22-2020 2:00 am

I wanted to reply to the issue shown here below but it was closed so I pasted it here.  I had this same issue where the Windows 10 calculator kept opening over and over on its own.  Lots of these help sites blamed Win 10 updates.  In troubleshooting, I opened the BiOS using the F10 or whatever key after turning it on but before Windows loads.  Within the BiOS menu page, I had the same problem.  The character string "asd,47kl=[" was being sent to the password field.  Nothing to do with Windows which was not even running.  When Windows is running, asd,47kl=[ launches the calculator app.

Someone on another forum had the same issue and found it to be a tiny crack in the ribbon cable connecting the keyboard to the motherboard.  One person there who managed a bunch of these notebooks had several with this issue.  To test, he swapped keyboards from the bad to the good to see if the trouble would follow.  ALL of the notebooks started working!  It indicated to me that possibly just re-seating the ribbon cables would fix the issue... it DID.

I followed the HP video for replacing the keyboard here https://youtu.be/cltjT4uKc4o

Good luck.

Tom

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 ‎08-21-2017 09:09 AM

Product: Folio 9470m

Operating System: Microsoft Windows 10 (64-Bit)

My HP Folio 9470 laptop running Windows 10 Pro (64 bit) is now disabled after it loaded the Microsoft Windows 10 monthly update over the weekend.  It is running an Intel i5 (3427U 1.8 GHz CPU, 16 GB RAM, and a Samsung 850 EVO 500GB SSD.  It would do this occasionally before the update but it is constant now.

Initially the calculator would pop up showing 0 or 47 repeatedly where 6 or more calculators would be running at the same time all displaying the same thing.  When I tried typing into a search engine "asd,47kl=[" (without quotes) would show.  When this happened I would be unable to enter, clear or delete anything for a period of time, then without reason or cause it would quit showing that and I would be able to use the laptop as normal and then again for some unknown reason it would start showing the calculator again with 0 or 47 and the asd,47kl=[ again in any field that would take other than numeric figures, an email you were typing, a search field, document or spreadsheet.

At first this morning I started normally which shortly degraded into showing the calculator.  When I started Word, I was at first able to type but not the letters a, s, d, (if any of the other symbols in the recurring text string were not typeable, I don't know.  It has now degraded to where it will type nothing at all.  I notice I have no control over the speaker or sound.  I cannot turn it off.  I have Googled these problems and see I am not the only person who has run into this same thing.  Common opinion seems to think they are driver problems, but whatever it is seems to have been triggered to be constant by the last update.  Consensus is HP has not issued a driver fix for the problem.

Rebooting has done no good, cold rebooting seems to reset things temporarily.

Before the cold boot I was trying to move some icons on my desktop.  Instead of moving them it would make copies of them.  After the cold boot I was able to move them until the calculator came up again and after closing the calculator it started making copies again.  It would seem that in addition to losing control of my keyboard it is triggering some kind of mouse or selection problem as well.

The Device Manager is showing one problem device (and has been for over a year now since upgrading from Windows 7 Pro to Windows 10 Pro) that is described under "Other Devices" and then subheaded under Base System Device, which was searched an IT guy and found to be a for a card that was described as a quick start card that held all of the credentials.  The next subheaded item only has a question mark and is described as Sdlproxy and the next one is also a question mark with a description of SMS/MMS Message Access.

I desperately need to get my laptop working again.

Thanks.

sprstock

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