• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-04-2020 05:48 PM

HP Recommended
Product: OMEN17
Operating System: Microsoft Windows 10 (64-bit)

So I searched the forums and it looks like this is still on on going issue with the HP Omen Control Center Network Booster saying No internet connection found. 

 

I am running the v. 10.4.16.0 of the command center. 

I am using a thunderbolt 3 dock which my ethernet cable is plugged in to and then the dock is connected to my Omen laptop through the USB C cable. 

I have full internet access with this setup and network booster shows no internet connection found error message. 

 

When I disconnect the ethernet cable from the dock and plug it directly in to the Omen the network booster sees the connection. It also sees if I connect to a wireless connection. 

 

So its ONLY an issue with using the thunderbolt 3 dock. From what Ive read on these forums this issue has been discussed for at least the last 18 months. 

 

I have tried resetting the bios to default and uninstalling and reinstalling the command center. 

 

I do have to say though when I got the laptop a couple of weeks ago, I did pull out the garbage drives that were installed and put in new drives and I did a fresh install with just Windows 10 Home so I did have to download the command center and install it. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.